SlotBox Privacy Policy

At SlotBox Online Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at slotbox.com, use the SlotBox app, or interact with any of our services. By using our platform — whether you're completing your SlotBox login, claiming a SlotBox bonus, or exploring our game library — you agree to the practices described in this document. We encourage you to read it carefully.

Who We Are

Here at SlotBox Online Casino, we operate under Slotbox N.V., registered in Curaçao (registration number 155357), located at Chuchubiweg 17, Curaçao, and licensed by the Curaçao Gaming Control Board under Certificate of Operation OGL/2024/1381/0615. For players in the European Economic Area, services are facilitated by Slotbox Limited (Cyprus, HE413893) and Slotbox CY Limited (Cyprus, registration 477680). We are the data controller responsible for your personal information.

What Information We Collect

When you register, deposit funds, or use any feature of our SlotBox Online Casino platform, we may collect the following categories of personal data:

Account and Identity Information

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and Ht64+XiLDtEo#D!o created during SlotBox casino login registration
• Government-issued identification documents for KYC verification
• Payment details (card numbers, e-wallet accounts, cryptocurrency wallet addresses)

Technical and Usage Data

• IP address, browser type, and operating system
• Device information, including when you use the SlotBox app or SlotBox app download
• Pages visited, session duration, and in-game activity logs
• Cookies and tracking technologies (see our Cookie Policy for full details)
• Geolocation data to verify your jurisdiction eligibility

Financial Transaction Data

• Deposit and withdrawal history, including slotbox withdrawal time records
• Bonus redemption logs — including any slotbox bonus code, slotbox promo code, or slotbox no deposit bonus activations
• Responsible gaming limits and self-exclusion preferences

How We Use Your Information

Our SlotBox Online Casino team uses your data for the following legitimate purposes:

• Account management: To verify your identity, process your slot box casino login, and maintain your player profile within the SlotClub VIP loyalty programme
• Service delivery: To process deposits, manage withdrawals, and apply bonuses such as slotbox free spins, slotbox cashback rewards, and slotbox casino bonus offers
• Legal compliance: To fulfil anti-money laundering (AML), Know Your Customer (KYC), and responsible gambling obligations under applicable law
• Marketing communications: With your consent, to send you personalised promotions, including slotbox bonus code for existing players, reload offers, and weekly free spins — you may opt out at any time
• Fraud prevention and security: To detect suspicious activity and protect the integrity of our platform
• Platform improvement: To analyse user behaviour and improve your overall experience on desktop, mobile browser, and our dedicated app

Legal Basis for Processing

We process your personal data on the following legal grounds under applicable data protection law:

• Contractual necessity: Processing is required to fulfil our agreement with you as a registered player
• Legal obligation: We are required by law to verify your identity and monitor transactions
• Legitimate interests: To protect our platform, prevent fraud, and ensure service quality
• Consent: For optional marketing communications, where you have given explicit consent

Cookies and Tracking Technologies

We use cookies and similar tracking tools on our website to enhance your experience. These include essential session cookies required for your slotbox casino login to function, analytics cookies that help us understand how players navigate our site, and marketing cookies used to deliver relevant promotions. You can manage your cookie preferences through our cookie settings tool. Please note that disabling certain cookies may affect the functionality of our platform.

How We Share Your Data

We do not sell your personal information to third parties. However, we may share your data with:

• Payment processors and financial institutions to complete your deposits and withdrawals
• Game software providers (such as NetEnt, Pragmatic Play, Nolimit City, and others) who operate games on our platform
• Regulatory and law enforcement authorities when required by law or to enforce our Terms and Conditions
• Identity verification and KYC service providers to comply with our licensing obligations
• IT and infrastructure partners who assist in operating our platform securely

All third parties who handle your data on our behalf are contractually bound to process it securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, as required by our regulatory and licensing obligations. Financial transaction records may be retained for longer periods where legally mandated. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to legal retention requirements
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on our legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@slotbox.com. We will respond within 30 days of receiving your request.

Data Security

We at SlotBox Online Casino implement industry-standard security measures to protect your personal data. These include SSL encryption across our entire platform, secure data storage with restricted access controls, and regular security audits. While we take every reasonable precaution, no online transmission is entirely risk-free, and we encourage you to use a strong, unique Ht64+XiLDtEo#D!o for your account and to keep your slotbox login credentials confidential.

International Data Transfers

Given that we operate internationally and serve players across markets including Ireland, Finland, Canada, Japan, South Korea, South Africa, and India, your data may be transferred to and processed in countries outside your jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent protections recognised under applicable law.

Responsible Gambling and Data Use

We use your activity data to support responsible gambling measures. This includes monitoring for signs of problem gambling, applying self-exclusion preferences you have set, and contacting you if we have concerns about your gaming behaviour. This use of data is part of our commitment to player protection and is conducted in accordance with our licensing obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make significant changes, we will notify you via email or a prominent notice on our platform. Your continued use of SlotBox Online Casino after such updates constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with us. Our support team is available 24/7 via live chat on our website or by email at support@slotbox.com. We are committed to resolving any privacy-related enquiries promptly and transparently.